FAQs

We still taking orders online, however this will take longer than usual. Your order will be fulfiled when it is safe for our staff to be back at work. A dispatch email will be sent to you when your order is ready however this may take weeks.  We are unable to give you an exact time or estimate of how long this will take, but we will be updating this page with new information as soon as we have it. Please call us on +44 (0) 7896 965 990 during working hours or email us with any further questions. Thank you for your understanding. Stay safe.

You can order a minimum amount of 0.25cm of fabric to ensure you are given a true representation of colour, texture, pattern, weight and handle of a fabric. Alternatively, please feel free to visit the Joel & Son Fabrics store where one of our experienced sales professionals will happily provide you with samples free of charge. To order 0.25cm, select the desired quantity on the fabric information page and complete the checkout process as usual. 

Please note we offer the option to shop for two websites which you can access with the buttons on the top left of your screen labeled 'WOMEN' and 'MEN'. You can use the main category navigations to assist you through our online shop, for example FABRIC, TRIMMING, ACCESSORIES, BRANDS and OFFERS. Alternatively, you can use the SEARCH icon (magnifying glass) on the top right of both sites to locate a specific item. You can also narrow your search by filtering by style, colour and/or brand etc. Once you have found what you are looking for, select your quantity and click ‘ADD TO CART’. If you wish to change the quantity of the product you have added, you can do so in your shopping bag.

Review your selected items by clicking the ‘SHOPPING BAG’ icon in the top right corner of the page. You can remove items from your shopping bag at any time during your visit by selecting the 'trashcan' icon under each specific item. You can change the quantity of your product orderd by updating quantity and clicking ‘UPDATE SHOPPING CART’. You can also add items to your ‘WISHLIST’ for future reference. Once you have decided what you would like to purchase, click the ‘PROCEED TO CHECKOUT’ icon where you can check out by logging into a previously created account, or as a guest customer by creating an account after your order has been placed. You will need to enter billing, shipping and card information before you place your order. We also offer payments through Paypal.

Please note: If you are using a voucher code, only one discount code can be applied to a single order at any one time.

No. You have the option to checkout without creating an account or registering to our newsletter. However registering is quick and easy and will enable you to access your account using your e-mail address and password. Having an account enables you to safely save your details for faster shopping and gain access to your past orders and Wish List. If you register to our newsletter, you will be asked to create an account which will only take a minute. On completion of creating your account, you will be sent a 'Welcome' email with a 10% off gift voucher code (please check your junk box if you don't receive the email). The 10% discount voucher code can be used on almost all the products across both the women's and men's sites - exclusions apply to a limited selection of products. 

This isn't a problem. GO to ‘MY ACCOUNT’, enter your email address then click ‘FORGOT YOUR PASSWORD?’. We will request that you enter your email again and will send you a link, which will enable you to enter a new password. If you continue to have difficulty please contact our Customer Services.

Our Customer Services team is available Monday – Friday 9:30am-5:30pm. You can contact us by:
PHONE: +44 (0)20 7724 3762
EMAIL: [email protected]
WHATSAPP: +44 (0)7896 956 990 during UK working hours.

Please also use our Live Chat services to speak to a customer services representative when we are online. Alternatively you can send us an email via Live Chat when our representatives are off line.
If your query is regarding an existing order, please have your order number to hand.

Any item shown as ‘Out of Stock’ online may still be available in store. Please contact our Customer Services team to check availability.

You can change the currency by clicking on the currency options at the top right hand corner of the page and select your preferred currency on a desktop. You are also able to change your currency on the bottom of the burger menu on a mobile device. Please note that UK orders can only be placed in UK Pounds sterling.

We accept Visa, MasterCard, America Express, Delta, Maestro, Electron and PayPal credit and debits only.

Your fabrics/trimmings will be individually packed with tissue paper and will then be placed inside a Joel & Son Fabrics packaging bag, which will then be placed inside a delivery bag. Each item will be personally inspected by a member of the Joel & Son Fabrics Quality Control Team, before it is packaged and sent out for delivery.

Standard UK delivery is £5.95 or free on orders over £200. All orders will be sent by UK Mail and will require a signature on receipt. Your goods will be delivered in 1-2 working days from day of dispatch. For International delivery rates, please visit EUROPEAN & INTERNATIONAL DELIVERY rates link at the top of the page. 

Yes, your order will need to be signed for as proof of delivery.

Yes, we offer Click 'n Collect serice in the checkout of our online store. If you forget to select this option, you can call us and let us know you prefer an in store pick up provided your order has not already been dispatched. Alternatively you can send us an email to [email protected] with your Order Number and stating that you want to pick up your parcel in store. We will then refund you the delivery charge and hold your parcel for pick up in store, for up to 6 weeks.

All non-fabric/trimming goods may be returned for refund if in perfect re-saleable condition. Unfortunately, it is not possible to return or exchange fabrics or trimmings that have been ordered and cut to your specification. If you do wish to return a Remnant piece of fabric, please return it to us in the same condition in which it was purchased and send it to the shop address with your order number and details within 14 days of purchase. This does not affect your statutory rights.

Please click here to view our Returns Policy.

We are unable to cancel orders where fabrics/trimmings have already been cut to your specification. However if your items have not yet been prepared for despatch then we may be able to cancel your order for fabrics/trimmings and non-fabric/trimming goods. Please contact Customer Services on +44 (0)20 7724 3762 for immediate assistance.

Our website is secure and we store any information you give us using SSL encryption technology. SSL is the most advanced security software available for online transactions. The webiste does not store any customer card details.

Please be assured that your personal information is kept private and confidential and at no point will Joel & Son Fabrics share this information with any third parties.

When you register with Joel & Son Fabrics, we will only need to know your email address. Your chosen password is not known to us. When processing your order we will require your name, e-mail address, telephone number, shipping address and billing information. We will not store your card details on our system. Please note that Joel & Son Fabrics may use your contact details to inform you of new arrivals, seasonal updates and promotions. If you would prefer not to receive these updates, please email us at [email protected].